Question 1

What is the NDIS?

Accepted Answer

The National Disability Insurance Scheme (NDIS) provides funding and support to eligible Australians living with a permanent or significant disability to help improve independence, daily living, and overall quality of life.

Question 2

How do I know if I’m eligible for the NDIS?

Accepted Answer

Eligibility is generally based on age, residency, and whether you have a permanent or significant disability that impacts your daily life. If you’re unsure, our team is happy to help guide you through the process.

Question 3

Do I need an NDIS plan to access Amigos services?

Accepted Answer

Many of our services can be accessed through an NDIS plan, however we’re also happy to discuss other support options depending on your circumstances.

Question 4

What services does Amigos provide?

Accepted Answer

Amigos provides a range of NDIS supports including Level 2 Support Coordination and Psychosocial Recovery Coaching. Our job is to help you to get the most out of your NDIS plan, link you to services, stay on top of the budget, and overall, help you to have a good understanding of what is possible through the NDIS.

Question 5

Can you help me understand my NDIS plan?

Accepted Answer

Absolutely! We understand NDIS plans can sometimes feel overwhelming. Our team is here to help explain your funding, supports, and how to make the most of your plan.

Question 6

Can I change to Amigos from another provider?

Accepted Answer

Yes — you absolutely can. We can help make the transition process simple and stress-free if you wish to move your supports to Amigos.

Question 7

Do you provide services across Victoria?

Accepted Answer

Yes, Amigos supports participants across Victoria, with services tailored to suit individual needs, goals, and locations. We like to see all of our participants in person at least once so we can get to know you best, and so you know exactly who your coordinator will be.

Question 8

How do I get started with Amigos?

Accepted Answer

Getting started is easy! Simply contact our friendly team and we can arrange a chat to learn more about your goals, supports, and how we may be able to assist you.

Question 9

What makes Amigos different?

Accepted Answer

At Amigos, we focus on genuine connection, personalised support, and creating a welcoming environment where participants feel heard, respected, and empowered every step of the way. We aim to be on your level and make sure that we are as approachable as possible. We try to be very responsive so you we action your requests quickly, and so you aren’t left for long stretches of time without hearing from us.

Question 10

Do you provide My Aged Care services?

Accepted Answer

No, we only work with NDIS participants. If you are requiring My Aged Care services, please feel free to reach out to us anyway, and we can recommend you to some of our trusted My Aged Care providers that we know.

FAQ's